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Exchange/refu

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Exchange/Refund

EXCHANGES

We are happy to exchange items provided they are returned to us within 10 days of receipt.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (Tags attached ) 

To complete your exchange, please include your original receipt/order number, and email address so we can contact you regarding the exchange with store credit/exchange information.


if you have any questions you can contact us at enquire@alycebowboutique.com

We also offer store credits if your not sure what you want to exchange it for at the time.

Unless the item is faulty or significantly not as described the buyer is responsible for all shipping associated with an exchange of an item.

REFUNDS

We only offer refunds if your item is faulty or significantlnot as described.

All of our items are thoroughly checked for quality prior to shipping, however if an item is faulty a replacement or full refund will be given.

You have 7 days from the date of arrival to inform us of any faults/flaws with your items and provide us with the tracking number of your returned goods.

If approved the refund will be processed and the funds will be returned to your original method of payment.

If you have not received your refund 12 business days after it has been processed please contact us at enquire@alycebowboutique.com


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a reason that is no fault of ours (the item is NOT faulty, and is NOT significantly not as described) the cost of the original shipping will be deducted from your refund.

When returning an item we highly recommend you use a tracked service, refunds or exchanges will not be provided on items we do not receive.

SALES ITEMS

Sale items are not eligible for return or exchange.